Billing Management & Cancellation
Investical does not collect user email addresses as part of our privacy-by-design principle. You can manage your subscription, update payment methods, and cancel via the Customer Portal provided by our payment processor, Stripe.
To access the Portal, you'll need the email address you used when subscribing through Stripe. After entering your email, Stripe will send you a magic link.
What you can do in the Portal
- View and cancel subscriptions
- Update payment methods
- Change plans (Standard / Premium / Pro)
- Download past invoices
Frequently Asked Questions
- Q. What if I forgot the email I used for Stripe?
- Please contact support@investic.al. We'll verify your billing history on Stripe by matching your receipt details or card information, and assist you individually.
- Q. What if I lost access to my Google account?
- Your Service account itself cannot be recovered, but you can still stop billing via Stripe from this page. See the Privacy Policy for details.
- Q. Can I get a refund?
- In accordance with our Terms of Service, we generally do not provide refunds. See the Terms of Service for details.
- Q. When does cancellation take effect?
- After you complete cancellation, you can continue using the Service until the end of the current billing period. We do not provide prorated refunds for the remaining period.
Contact
For any questions, please contact support@investic.al.